Refusing service to a client is not an easy thing to do, it can cause a lot of stress. It is however a very necessary skill to learn. It can help keep you from burning out, keep your business safe, and build the clientele you want. In this article we will go over red flags in clients, steps of how to refuse service, and how to avoid bad clients. So how do you refuse service to a client professionally?
Red Flags in a Client:
It is important to be able to recognize red flags in your clients early on. If you catch it early you may be able to correct it. Below are a few red flags to look for.
- They aren’t following your posted policies.
- Disrespect your work.
- The client has unrealistic expectations.
- Picking at their lashes or not following after care.
- Clients who bad mouth other lash artist.
How to Refuse service to a Client:
When it comes down to actually turning your client it is important that you remain polite and professional. You will first want to make sure you have given your client a clear warning. If they don’t listen to your warning then follow these tips for turning them away. The next step would be to choose the method of contact either phone, email, or in person. Once you have chosen your method of contact you will want to explain your reasoning. You may not need to give them every detail, just what they need to know. Make sure you are honest, but polite. It is a great option to give them a referral to a new lash artist. Then your client won’t feel completely lost in finding someone new. They may not have been a match for you, maybe they will match with a different artist. Lastly, show gratitude for your client business. This will help the conversation end on a positive note.
How to Avoid Bad Clients:
In order to avoid bad clients there are a few precautions you can take. For instance, make sure you have policies and waivers and have every client sign them before their appointment. You will also want to make sure you are holding your ground on policies. It is also important to keep open communications. It will help build a positive relationship with your clients.